Refund policy

.

At GroceriesToGoAruba.com, we strive to provide you with quality products and exceptional service. If you need to request a refund, please review our refund policy below.

1. Eligibility:
• Non-perishable products are eligible for refunds.
• Perishable items, such as fresh produce, dairy, meat, and frozen goods, are non-refundable.
2. Damaged or Defective Products:
• Contact us within 24 hours of delivery for damaged or defective products.
• Provide photographic evidence if requested.
3. Refund Process:
• Contact our customer support with your order details and reason for the refund.
• We'll review your request and, if approved, process the refund to your original payment method.
• Refunds may take a few business days to reflect in your account.
4. Non-Refundable Items and Services:
• Delivery fees are non-refundable unless due to our error.
• Perishable items and gift cards are non-refundable.
5. Changes to Orders:
• Order changes or modifications may not be possible once confirmed.