Frequently Asked Questions
Have a question? We're here to help! Whether you're wondering about product availability, delivery policies, or just need some clarification, our FAQ section has got you covered! Find quick, clear answers to help you make the most of your experience with GroceriesToGo Aruba!
Can I shop my entire weekly shopping list?
You'll find the selection here is the same as you'd find at your regular supermarket. We offer the highest quality fresh produce, meats, dairy goods as well as a fully stocked freezer section and alcoholic beverages. The one thing we don't carry is that sign that reads, ‘Please use next cashier’ :)
What types of payment do you accept?
We accept Visa, MasterCard And American Express. You can determine which method you wish to use during the checkout process.
Please note your purchase will be in US Dollars.
What type of currency do you accept?
Your order will be charged in US dollars.
Do you have a minimum order amount?
Yes, our minimum order amount is $50.
How will I know that my order was received?
Every time you submit your order, a confirmation email will be automatically sent to you. If you do not receive confirmation within one hour, please email us to verify the status of your order.
Do you accept corporate orders?
Yes, we certainly do.
What do you do if an item is out of stock?
We attempt to get every single item on your list. At times, the items you choose may be out of inventory. If this is the case, we will purchase an equivalent item at no extra cost.
There is a problem with my groceries, what should I do?
We handle all customer complaints seriously. When possible, notity your driver right away when receiving your order. Please contact by phone (297) 594-6690 or email (info@GroceriesToGoAruba.com) if vou have any concerns about your groceries. Please understand vou must contact us within 24 hours after vour delivery if vou have a concem about the treshness of the groceries. Rest assured that we double-check all orders when they are picked up and before they are delivered. But our business rests entirely on delivering the highest quality of groceries so we always want to know that you are happy.
Do you deliver during holidays?
We do not deliver on Christmas Day, Boxing Day & New Years's Day.
What is the delivery fee?
The fee for delivery to vacation homes, hotels, time shares, boats and resorts is $25.00. Orders must be at least $50.
What days and times do you deliver?
We deliver 7 days a week (except Christmas Day & New Year's Day).
When do I need to have my order submitted?
Please have your order in by 12pm EST for same-day delivery.
I'm staying at a hotel; do you need to know the room number before I arrive?
No, we do not need to know the room number before you arrive & no need to wait in the room. Please be sure to include your name as well as the hotel name and your cell phone # so we can text you upon arrival. All local hotels and resorts are very accustomed to GroceriesToGo Aruba delivering to their guests.
I'm staying at a rental villa. How do you get the groceries to us?
You should contact your property manager or person you're renting from and arrange a time for your order to be delivered. Someone MUST be at the property to receive your order (yourself on the day you arrive or your property manager). We have a great relationship with many of the property managers on the island and you'll love having your groceries prestocked. Note that check-in times are different for all villas well work with the manager in anyway we can to get your grocenes ahead of time.
Where do you deliver?
We deliver to all homes, villas, vacation properties, businesses in Aruba as well as boats/yachts.
What days and times do you deliver?
We deliver 7 days a week (except Christmas Day, Boxing Day, New Year's Day).
Can I have my order delivered to a ditterent address?
Yes. During the checkout process you will be asked for your delivery address. Simply change this address to the one you wish to have the delivery. Your selection will be delivered to the location vou enter.
Should I tip the delivery person?
Tipping is optional - prompt, professional and courteous service is our commitment to you whether you tip or not. No driver should request a tip from you directly nor should he or she expect one.
What do I need to become a member?
You only have to submit vour name, email address, contact and delivery information. When you place an order, you will be required to enter your credit card information. Your information will not be traded or sold. Your credit card will not be charged unless you request or you purchase groceries and are not present during delivery and/or redelivery.
How do I change my profile?
Changing your profile requires you to be signed in. Once signed in, simply click the My Account tab on top of our website to access and edit your profile.
Do you sell or trade my personal information?
No we do not. We value your privacy and ensure your information is protected and only used internally to improve your experience. Your information can only be accessed when you sign in or by request.
Can I give you feedback/suggestions?
We encourage you to let us know any thoughts you have about GroceriesToGo. Please send any comments, suggestions, or feedback to us.
